Syed Brothers Auto Body Shop (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us when you visit our website, request an estimate, drop off or pick up a vehicle, communicate with us by phone, text, or email, or otherwise interact with our auto body and collision repair services.
This Privacy Policy explains what information we collect, how and why we collect it, how we use and protect it, your rights regarding your personal information, and how to contact us. By using our website or services, you consent to the practices described in this Policy.
By accessing our website, submitting information, signing repair authorizations, or using our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
Policy Scope & Who This Policy Covers
This Policy applies to personal information collected through:
- Our website (desktop and mobile), estimate request forms, and contact forms
- Phone calls, SMS/text messages, emails, and online chat
- In-person interactions at our auto body repair facility
- Vehicle drop-off, inspection, repair, storage, and pickup
- Insurance coordination, repair authorizations, and billing activities
- Third-party platforms are used to schedule services or process payments
- Any digital tools, scanning equipment, ADAS calibration systems, or vehicle diagnostic software used during repair services
We operate primarily in Oklahoma and comply with applicable federal and state privacy laws.
This Policy is governed by the laws of the State of Oklahoma without regard to conflict of law principles. Any disputes related to privacy matters shall be resolved exclusively in the courts located in Oklahoma County, Oklahoma.
If you are a California resident, certain additional privacy rights may apply and are described below.
Information We Collect
We collect information you provide directly and information collected automatically.
Information You Provide Directly
- Contact information: name, phone number, email address, billing, and mailing address.
- Vehicle information: make, model, year, VIN, license plate number, mileage, condition, damage details, and photos of the vehicle or damage.
- Insurance information: insurance provider, claim number, adjuster details (when applicable).
- Identification: driver’s license or government-issued ID when required for vehicle release, billing, or legal compliance.
- Payment information: payment method details, billing records, invoices, and transaction history.
- Communications: phone call recordings (where permitted by law), text messages, emails, estimates, work orders, and repair notes.
- Authorizations: signed repair authorizations, insurance assignments, proof of ownership, or power of attorney (where required).
- Lienholder information, when applicable.
- Vehicle title information is necessary to verify ownership or process abandoned vehicle procedures under Oklahoma law.
Information Collected Automatically
- Technical data: IP address, browser type, operating system, device identifiers.
- Usage data: pages viewed, time spent on pages, referring URLs, and website interactions.
- Location data: approximate location inferred from IP address.
- Security footage: CCTV footage at our facility for safety, theft prevention, and liability purposes.
- Telematics or vehicle system data accessed solely for diagnostic or calibration purposes during repair.
SMS & Electronic Communications Consent
By providing your phone number, you expressly consent to receive transactional SMS/text messages related to estimates, repair updates, vehicle status, billing notifications, appointment reminders, and service communications. Message and data rates may apply. Message frequency varies.
You may opt out of non-essential messages at any time by replying STOP. Opting out of certain communications may impact our ability to provide timely service updates.
We comply with the Telephone Consumer Protection Act (TCPA) and applicable federal communications laws.
Sensitive Data
We do not intentionally collect sensitive personal data such as health information, racial or ethnic origin, religious beliefs, or political opinions. If such data is incidentally received, it will not be used for any purpose unrelated to your repair and will be securely deleted when no longer required.
Information About Minors
Our services and website are not directed to children under 13 (or the age required by applicable law). We do not knowingly collect personal information from minors without parental consent. If such information is discovered, we will delete it promptly.
How We Use Your Information
We use personal information for legitimate business purposes, including:
- Providing services: preparing estimates, performing auto body and collision repairs, ordering parts, storing vehicles, and releasing vehicles
- Communication: appointment confirmations, repair updates, completion notifications, and customer support
- Insurance coordination: claim processing, documentation, and communication with insurers
- Billing & compliance: processing payments, accounting, tax reporting, fraud prevention, and legal compliance
- Safety & security: facility monitoring, incident investigations, and liability protection
- Business operations: service records, warranties, quality control, and internal reporting
- Analytics & improvements: improving our website, services, and customer experience
- Marketing: sending promotions or service reminders only with your consent (you may opt out at any time)
We may also use information to defend against legal claims, enforce our repair contracts, assert mechanic’s lien rights under Oklahoma law, or comply with regulatory investigations.
Sharing & Disclosure of Information
We do not sell or rent your personal information. We may share information only as needed with:
- Service providers & vendors: parts suppliers, paint vendors, calibration services, payment processors, software providers, and IT support
- Insurance companies: when processing or defending a claim
- Legal & regulatory authorities: when required by law, subpoena, or court order
- Business transfers: in the event of a sale, merger, or business restructuring, with appropriate safeguards
- With your consent: where you explicitly authorize sharing
We may disclose necessary vehicle and ownership information in connection with unpaid invoices, storage fees, abandoned vehicle procedures, mechanic’s lien filings, or collection efforts as permitted under Oklahoma law.
Payment Processing
Payments are processed through secure, PCI-compliant third-party payment processors. We do not store full credit or debit card numbers on our servers except where required and securely tokenized. We are not responsible for security breaches occurring within third-party payment platforms, though we select reputable vendors.
Security Measures
We use reasonable administrative, technical, and physical safeguards to protect your personal information, including:
- Encrypted data transmission (TLS)
- Access controls and role-based permissions
- Secure servers and updated software
- Employee confidentiality training
- Periodic security reviews
While we implement commercially reasonable safeguards, no method of transmission or storage is 100% secure. You acknowledge that transmission of information is at your own risk.
Data Retention
We retain personal information only as long as necessary:
- Repair records, invoices, and payments: typically retained for up to 7 years
- Insurance and claim documentation: retained per legal and insurer requirements
- CCTV footage: generally retained for 30–120 days unless required for an investigation
- Customer communications: retained for business and legal purposes
- Marketing consent records: retained while you are subscribed and for compliance thereafter
Data is securely deleted or anonymized once no longer required. We may retain data longer if necessary to comply with tax, regulatory, warranty, fraud prevention, litigation hold, or lien enforcement obligations.
Data Breach Notification
If a data breach affecting personal information occurs, we will:
- Contain and remediate the incident promptly
- Notify affected individuals and authorities as required by law
- Provide guidance on protective steps where appropriate
Notification timelines will comply with Oklahoma data breach notification laws and applicable federal regulations.
Your Privacy Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Request deletion (subject to legal retention requirements)
- Opt out of marketing communications
- Request data portability where applicable
We reserve the right to deny deletion requests where information is required to complete repairs, enforce contracts, comply with mechanic’s lien laws, resolve disputes, detect fraud, or meet legal obligations.
California Residents (CCPA-Style Rights)
If you are a California resident, you may also have the right to:
- Know what personal information we collect and disclose
- Request a copy of your personal data
- Request deletion of personal information
- Not be discriminated against for exercising privacy rights
We will respond to verified requests in accordance with applicable law. We do not sell personal information as defined under the CCPA.
How to Submit Privacy Requests
To exercise your rights, contact us using our contact form. We may request identity verification before fulfilling requests to protect your information.
Cookies & Tracking Technologies
We use cookies and similar technologies to improve website performance and user experience.
Types of Cookies
- Essential cookies: required for site functionality
- Analytics cookies: help us understand site usage
- Functional cookies: remember preferences
- Marketing cookies: used only with consent
You may manage cookies through your browser settings or cookie banner. Disabling cookies may affect site functionality.
Third-Party Links
Our website may link to third-party websites. We are not responsible for their content or privacy practices. Please review their policies separately.
Limitation of Liability
To the fullest extent permitted by law, Syed Brothers Auto Body Shop shall not be liable for indirect, incidental, consequential, special, or punitive damages arising out of privacy-related matters, data access, website use, or security incidents, except where prohibited by law.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date. Continued use of our services constitutes acceptance of the updated Policy. We recommend you also read through our terms and conditions of use and work.
Contact Information
If you have questions, requests, or concerns about this Privacy Policy, contact:
Syed Brothers Auto Body Shop
Phone: (405) 669-5492