These Terms and Conditions (“Terms”) govern your use of Syed Brothers Auto Body Shop’s website, estimates, repair services, paint services, collision repair services, storage services, towing coordination, sublet services, and any related offerings (collectively, the “Services”).

These Terms form a legally binding agreement between you (“Customer,” “you,” or “your”) and Syed Brothers Auto Body Shop (“we,” “us,” or “our”).

By requesting an estimate, signing or digitally approving a repair authorization, leaving your vehicle at our facility, communicating verbal authorization, or using our website or Services, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms. If you do not agree, do not use our Services.

Definitions

• Services: All auto body repair, collision repair, dent repair, frame repair, paint refinishing, detailing, diagnostics, mechanical sublet repairs, vehicle storage, towing coordination, parts installation, and related services provided by Syed Brothers Auto Body Shop.
• Customer: The individual or entity authorizing Services and/or the registered owner or lawful possessor of the vehicle.
• Vehicle: Any motor vehicle, truck, SUV, motorcycle, or property serviced, repaired, or stored by us.
• Technician: Any employee, contractor, or authorized agent performing Services on our behalf.
• Facility: Our physical premises, parking areas, storage lots, and any off-site location used in connection with Services.

Scope of Services

• We provide auto body and collision repair services as requested and authorized by the Customer, subject to parts availability, safety considerations, and shop capacity.
• Services may include disassembly, repair, refinishing, reassembly, diagnostics, and quality inspections.
• Certain services (e.g., alignments, glass replacement, mechanical work, ADAS calibration) may be subcontracted to qualified third-party vendors when required.

We reserve the right to follow manufacturer repair procedures even if such procedures increase cost, labor time, or require additional parts. We are not liable for delays, workmanship issues, or damages caused by third-party vendors; however, we will make reasonable efforts to coordinate resolution where appropriate.

Estimates, Supplements & Authorization

All estimates are good-faith approximations based on visible damage and information available at the time. Estimates are not fixed-price contracts. Final charges may increase or decrease based on actual repair conditions.

Hidden damage is common in collision repairs. If additional damage is discovered:

• A supplemental estimate will be prepared
• Authorization will be requested from the Customer and/or insurer
• Repairs may pause pending approval

By signing or digitally approving any estimate, work order, or insurance authorization, you:

• Authorize repairs and parts ordering
• Authorize disassembly and diagnostic procedures
• Acknowledge responsibility for payment

Recorded verbal authorization, email approval, text confirmation, or insurer authorization shall constitute legally binding approval where permitted by Oklahoma law.

Insurance Claims

• We may assist with insurance claims as a convenience, but the Customer remains financially responsible for all charges not paid by the insurer.
• Insurance payments, deductibles, and supplements are governed by the insurance policy, not these Terms.
• We do not guarantee insurer approval timelines, payment amounts, or claim outcomes.

If insurance payment is delayed, reduced, denied, or disputed for any reason, you agree to pay all outstanding balances upon demand. We are not responsible for insurer-required use of aftermarket or recycled parts unless explicitly agreed in writing.

Pricing, Payments & Deposits

• Final charges are based on actual labor, parts, materials, paint supplies, sublet services, storage time, and applicable taxes.
• Deposits may be required before repairs begin or before parts are ordered.
• Payment is due upon completion of repairs and before vehicle release, unless otherwise agreed in writing.
• Accepted payment methods include cash, credit/debit cards, bank transfer, and other methods we specify.
• Returned payments or chargebacks may result in additional fees.

Failure to pay upon completion may result in storage fees and assertion of a mechanic’s lien under Oklahoma law. You agree not to initiate chargebacks for properly authorized repairs. Any wrongful chargeback shall constitute a breach of contract and may result in collection efforts, legal fees, and additional damages.

Storage Fees & Vehicle Abandonment

• Vehicles left at our facility may incur daily storage fees after repairs are completed or if authorization is delayed. Storage fees begin 24 hours after written or electronic notice of completion.
• Vehicles not picked up within a reasonable time after notice may be considered abandoned under applicable law.
• Under Oklahoma law, we reserve the right to assert a mechanic’s lien and pursue the sale or disposal of the vehicle to recover unpaid charges, in accordance with state law.

Parts & Materials

• Replacement parts may include OEM, aftermarket, recycled, or reconditioned parts unless otherwise specified or required by insurance.
• Paint color matching is performed using industry-standard systems; exact color matches cannot be guaranteed due to fading, age, and factory variations.
• Parts warranties, if any, are provided by the manufacturer or supplier, not by Syed Brothers Auto Body Shop, unless stated in writing.

Customer Responsibilities

• Provide accurate vehicle information and disclose prior damage, modifications, or known mechanical issues.
• Remove all personal belongings, valuables, and important documents from the vehicle before repairs.
• We are not responsible for loss or damage to personal items left in the vehicle unless caused by our gross negligence.
• Promptly approve or decline supplemental repairs to avoid delays and storage charges.

Vehicle Condition & Limitation of Liability

• We are not responsible for pre-existing damage, wear, corrosion, electrical issues, mechanical failures, or prior improper repairs discovered during service.
• Our liability for damage caused by our negligence is limited to the actual cost of repair, or the amount paid for the affected service, whichever is less, to the extent permitted by law.
• We are not liable for indirect, incidental, consequential, or punitive damages, including loss of use or lost income.

ADAS & Electronic Systems Disclaimer

Modern vehicles contain advanced driver assistance systems (ADAS). We recommend post-repair calibration where required by manufacturer guidelines. If the customer declines recommended calibration, we are not liable for system malfunction, warning lights, or safety feature failure

Warranties

• Any workmanship warranty offered by Syed Brothers Auto Body Shop applies only to repairs performed by us and does not cover normal wear, abuse, accidents, or subsequent repairs by others.
• No implied warranties of merchantability or fitness for a particular purpose are provided unless required by law.

Safety & Refusal of Service

• We reserve the right to refuse or discontinue Services if working conditions are unsafe, the vehicle poses a hazard, or the Customer behaves abusively, unlawfully, or threateningly.
• Unauthorized persons are not permitted in repair areas.

Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold harmless Syed Brothers Auto Body Shop, its owners, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your breach of these Terms
• Misrepresentation of vehicle ownership or authorization
• Third-party claims related to the vehicle
• Hazardous or illegal materials found in the vehicle

Privacy

We collect personal information necessary to provide Services, process payments, and comply with legal requirements. Our data practices are governed by our Privacy Policy, which forms part of these Terms.

Disputes & Governing Law

• These Terms are governed by the laws of the State of Oklahoma, without regard to conflict-of-law rules.
• Any disputes shall be resolved in the state or federal courts located in Oklahoma, unless otherwise required by law.

Arbitration Option

At our sole election, disputes may be resolved through binding arbitration in Oklahoma County under the rules of the American Arbitration Association. Customer waives the right to a jury trial where arbitration is elected.

Force Majeure

We are not liable for delays or failure to perform due to events beyond our reasonable control, including natural disasters, severe weather, supply chain disruptions, labor shortages, or governmental actions.

Changes to These Terms

We may update these Terms at any time. Updated versions will be posted on our website or provided upon request. Continued use of our Services constitutes acceptance of the revised Terms.

Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

Electronic Communications Consent

You consent to receive electronic communications, invoices, estimates, and notices via email or SMS. Electronic signatures shall have the same legal effect as handwritten signatures under applicable law.